Cart Empty

Terms and Condition

Terms and conditions for the supply of goods/services through the Queens Jewel Emporium Jewellery Online store(www.queensjewellery.in).The below-mentioned Terms and conditions shall apply to all contracts entered into by Queens Jewel Emporium(“Queen Jewel Emporium”,” We”,” Our”, or” Us”), by placing your order with us, you are accepting these terms and conditions. Where you do not accept these terms and conditions in full, you do not have permission to access the content of the website and should cease using it immediately.

By visiting our site and/or purchasing the goods from us, you engage in our “Service” and agree to be bound by our following the terms and conditions(“Terms of Service”,” Terms & Conditions”), including our additional terms and conditions and policies referenced herein and/or available by hyperlink. Our Terms and conditions, Terms of Service apply to all the users of the website, including without limitation users who are browsers, vendors, customers, merchants and contributors of content.

Please read the below terms and conditions carefully before accessing or using our online website. By accessing or using any part of the site, you agree to be bound by the below terms and conditions. If you do not agree to all the terms and conditions of the agreement, then you may not access the website or use any of our services.

Our Ecommerce Online store is hosted by Go daddy. They provide us with the online E-commerce platform with the domain name:www.queensjewellery.in which allow is to sell our products and services to you.

Note: Please read the terms and conditions carefully.

BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Website access and changes to the site:

Our Ecommerce website changes will be performed regularly and access to the site is permitted on a temporary basis. We aim to update our website regularly and may change the web content at any time, including the changes in the product details, any new updations in the product listing and pricing without notice. If the need arises, we may also suspend access to our website. You are also responsible for ensuring that all persons who access our website through the internet connection are aware of the terms and conditions, and they comply with them.

Contract:

No contract will exist between you and Queens Jewel Emporium for the sale of any product unless and until Queens Jewel Emporium has accepted your order with a confirmation email and the payment is taken from your credit/debit card or via Paypal.Our acceptance of your order brings into existence a legally binding contract between us. Persons aged 18 and over-The adults are entitled to enter into legally binding contracts between Queens Jewel Emporium and the customer.

Queens Jewel Emporium reserves the right not to accept the order in the event, that we are unable to obtain the authorisation for payment, if shipping restrictions apply to a particular item if the item ordered does not meet our quality standards,the products is in out of stock or if there is an error in pricing or content. We may also refuse to process the transaction and therefore accept a transaction for any reason or refuse services to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods.

Payment:

By purchasing on our site you confirm that the Paypal account or credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the Paypal account or credit/debit card to use it. All the debit/credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise the transaction and the payment, We Queens Jewel Emporium will not be liable for any delay or non-delivery.

The payment for the purchases can be made by Paypal or via your credit/debit card linked to your Paypal account. Also by any other methods that may be advertised on our website. All your transactions that happen via our website are safe and secure. All credit/debit card transactions on the site are processed using Paypal, which is a secure online payment gateway which encrypts your card details in a secure host environment.

The prices payable for the ordered goods are as set out on our website in Rupees. All prices are inclusive of the VAT.Delivery charges will be clearly displayed with respect to our shipping policies which is free shipping inside India and 1500/- INR for all international shipping.

Order cancellation:

No cancellation or refund will be entertained once the order is confirmed. If you wish to exchange the newly bought jewellery you can send it back to us within 10 days from purchase and exchange for the same value or have a credit note with us. Any further concerns on order can be sent via shop@queens.com using the right subject line. The item cannot be exchanged after 10 days from the purchase steed above will be at the discretion of Queens Jewel Emporium.Note: mail us to shop@queens.com mentioning the "return of the order" Followed by the reason of the order cancellation with the tracking number. We will exchange with a new item for the same or higher value.

Defective and Damaged Item:

We take great care in packaging the jewellery. Still, if it is damaged during transit we will gladly replace a new item for you. Kindly revert us within 2 days from receiving your order on hand. Note: E-mail us to shop@queens.com or Whatsapp to the number 7708888279 attaching the image of the damaged product. We shall assist you in resolving the issue sooner.

All the deliverables must be immediately opened on the behalf of the courier partner upon the receipts of goods, to confirm that the goods contained in the parcel re untampered and undamaged. Failing to acknowledge and subsequently find the goods are not contained therein or have been damaged during the delivery /transit, we may not be able to claim against the courier or against our insurers. Accordingly, if you fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release us from and against any such claims relating thereto, to the fullest extent permitted by applicable law.

If you received an item that is defective, damaged or not what you have ordered, Kindly contact us within 10 working days. We will help you resolve any such issues as quickly as possible by replacing the item, once the faulty item has been returned to us through the post.

Customers are eligible for exchanging other jewellery within 10 days of the purchase made in case you wish to change. Returns made beyond this time limit will not be encouraged.

Note: The returned item must be unworn, unwashed, undamaged and unused by the customer.

It is very unlikely that you are not happy with the purchase, you can send it back carefully to the address

Queens Jewel Emporium, 286, 1st Floor, Cross cut road, opp to PSR silks, Peranaidu layout. Ram Nagar, Gandhipuram.

Refunds and Exchanges:

In the unlikely event that you are unhappy with the purchase made with your order, please do not hesitate to contact us via shop@queens.com.

We offer 30% Lifetime Exchange value for all purchases made from Queens. The jewellery can be exchanged any time in future to another product and deduct 30% of the cost of their earlier bill.

If you wish to exchange the newly bought jewellery you can send it back to us within 10 days from purchase and exchange for the same value or have a credit note with us.No cancellation or REFUND will be entertained once the order is confirmed.

Intellectual property:

The entire content of the website, with respect to Queens Jewel Emporium, including all jewellery designs, photographs, logo, Website content, trademarks and other intellectual property rights it contains, including the use of the name Queens Jewel Emporium is the sole property of Queens Jewel Emporium only. You are not permitted to publish , manipulate, recreate, distribute or otherwise reproduce, in any such format, any of the web content or copies of the content is applicable to you, nor may not use any such content in connection with any business or commercial enterprises.

Changes to Terms and Conditions:

You can review the most current version of the Terms and Conditions at any time on the website of Queens Jewel Emporium.

We solely reserve the right, at our sole discretion, to update, change or replace any part of these terms and conditions by posting updates and changes to our website. It is your responsibility to frequently check our site periodically for the website changes. Your continued use of our services or access to our website following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Agreement:

These terms and conditions set out the entire agreement between you and Queens Jewel Emporium with respect to the sale, purchase of the products.No variation in these terms and conditions are binding on us unless agreed by us in writing.

Personal Information:

Your submission of personal details /information through the website is governed by our privacy policy which is very confidential over the customer data.

Contact Information:

If you have any queries or comments about the Terms and conditions, Kindly contact us at shop@queens.com or contact us at the address provided below.

Queens Jewel Emporium, 286, 1st Floor, Cross cut road, opp to PSR silks, Peranaidu layout. Ram Nagar, Gandhipuram,Tamil Nadu 641012.