Exchange and Refund
Customers who wish to exchange their jewelry may do so within 10 days of the purchase date. To be eligible for an exchange, the returned item must meet the following criteria: it must be unworn, unwashed, undamaged, and unused. This ensures that the product remains in its original condition for a successful exchange. Please note that any items returned after the 10-day period will not be eligible for exchange, as we strive to maintain a high standard of quality and customer satisfaction.
Category-Specific Exchanges Only:
Jewellery purchases can only be exchanged for other jewellery items.
Saree purchases can only be exchanged for other sarees.
Product Condition & Documentation:
To process an exchange, the product must be returned with one of the following
The original invoice
A manual bill (if purchased directly from our store)
A screenshot of chat or purchase confirmation (for purchases via WhatsApp, Facebook, or Instagram)
Price Difference:
If the new product is more expensive than the exchanged item, the price difference must be paid by the customer.
Shipping Costs:
All shipping costs associated with the return are the customer's responsibility. Please include the invoice with the package to avoid delays.
Lifetime Exchange & Buyback Policy
We proudly offer a lifetime exchange and buyback value of 30% of the original purchase price for our jewellery items. This provides our loyal customers with flexibility and long-term value.
Damaged or Defective Items
If your item arrives damaged or defective due to transit
We will replace it at no extra cost, if the exact item is available in stock.
If not, you may Choose an alternative product of equal or higher value (by paying the difference),
or Receive a store credit note for the full purchase value.
Refunds and Store Credit Notes
No Refunds: We do not offer refunds for any purchases.
Store Credit Note: If a product needs to be returned, a credit note will be issued for the value of the returned item.
Usable for future purchases, either online or in-store
No expiry date – use it at your convenience