THIRUVATHIRA NECKLACE

Our jewellery is crafted using traditional South Indian artistry, finished with layered 24K gold plating and carefully selected stones to achieve a rich, enduring, anti-tarnish finish. As each piece is individually handcrafted, subtle variations in finish or detailing may occur- these are not imperfections, but a reflection of true craftsmanship and uniqueness. This is premium handcrafted fashion jewellery and not 92.5 silver. The value lies in its intricate workmanship, heritage-inspired design, premium finish, and lasting durability.

• All purchases are eligible for a lifetime buyback benefit.
• You can avail 30% of the original purchase value.
• This value can be redeemed only as store credit towards another jewellery purchase from our collection.
• No cash refunds or cash buyback are applicable under this policy.
• This privilege allows you to upgrade or refresh your collection anytime.

At Queens, every piece is thoughtfully handcrafted to reflect timeless elegance. While we ensure strict quality standards, we are here to support you with a seamless exchange experience.

• As all our jewellery is handcrafted, slight variations in finish, tone, or detailing are natural and not considered defects.

• Products can be exchanged within 10 days from the date of delivery in case of damage, manufacturing concerns, or if the product does not meet your expectations.

• You may choose to exchange for another jewellery piece of same or higher value, or opt for a credit note for the full purchase value for future use.

• If your item arrives damaged, please inform us immediately upon delivery. We will arrange a replacement or provide a full-value credit note.

• The product must be unused and returned in original condition with packaging.

• No refunds or cancellations are applicable once an order is placed.

• Exchange requests beyond 10 days will not be accepted.

• For international orders, in rare cases of exchange, the product must be sent back to India by the customer. Once received, we will deliver the replacement to an Indian address provided by you, free of shipping cost. International reshipping is not included due to high logistics costs, but our team will always support you in resolving the concern.

 Domestic Shipping:

• A shipping charge of ₹100 will be applied to orders.
• Orders will be shipped within 7–14 working days.
• Please note: Certain customized designs may require additional 2–3 weeks for dispatch due to their unique craftsmanship and making time.
• Domestic Orders will reach within 3 days based on the location.
  
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International Shipping:

• A standard shipping charge of ₹2800 will be applicable on all international orders, irrespective of the destination country, total weight, or number of items included in a single consignment.
  
• Orders will be shipped within 7 – 14 working days.
• During the sale, delivery time will be extended up to 15-30 days, along with the standard delivery time.
• Please note that delivery times may extend to up to 2 to 3 weeks for certain designs due to their uniqueness and making time.
• After that, International Orders will reach within 5-7 days based on the location.
• Please note that Queens is not responsible for delays caused by customs clearance or any other unforeseen circumstances. Any customs duties or taxes imposed by local authorities are the responsibility of the recipient.

Note: Please provide the correct name and shipping address. Any extra charges due to incorrect details or courier rescheduling will be borne by the customer.

Additional Information:

If you need your order urgently, we suggest checking the number of days it will take to receive your package before placing your order. This ensures you can plan accordingly and receive your Queens jewelry in time.

• Each item is carefully packed to ensure safe delivery. Custom designs require up to 30 working days for production and delivery.
• Once your order is dispatched, you will receive a tracking number to follow its journey.
• For any purchase-related assistance contact our Marketing support +91 63790 07822 / 93613 91342

• Clean your jewelry with a soft, 100% cotton cloth.
• Store the jewelry in airtight plastic boxes or zip-lock covers. Avoid using velvet jewelry boxes.
• Keep the jewels away from perfumes, deodorants, liquid cleaners, and chemical detergents, as they can dull the shine.
• If you sweat heavily, wipe the jewelry with a wet cloth and air dry before storing.
• Handle with care to avoid rough treatment.Follow these tips to ensure a longer shelf life, potentially lasting over 15 years,just like gold jewelry.