At Queens, every piece is thoughtfully handcrafted to reflect timeless elegance. While we ensure strict quality standards, we are here to support you with a seamless exchange experience.
• As all our jewellery is handcrafted, slight variations in finish, tone, or detailing are natural and not considered defects.
• Products can be exchanged within 10 days from the date of delivery in case of damage, manufacturing concerns, or if the product does not meet your expectations.
• You may choose to exchange for another jewellery piece of same or higher value, or opt for a credit note for the full purchase value for future use.
• If your item arrives damaged, please inform us immediately upon delivery. We will arrange a replacement or provide a full-value credit note.
• The product must be unused and returned in original condition with packaging.
• No refunds or cancellations are applicable once an order is placed.
• Exchange requests beyond 10 days will not be accepted.
For international orders
If there is any damage during transit, please don’t worry. we’ll help you with the best possible solution. You can choose whichever option is most convenient:
* Minor Damage: Small issues, such as a fallen stone, can usually be easily fixed locally.
* If You’re Visiting India: If you’re planning to visit India, simply bring the jewellery w
ith you, and we’ll get it fixed for you.
* If You Have an Indian Address: Send it to us, and we’ll fix it and send it back to your Indian address free of shipping charges.
* If You’re Returning from Abroad: You can send the jewellery back to us, and we’ll arrange the replacement. Shipping costs both ways will be borne by the customer.
Please note: Contact our Customer Support team within 48 hours of delivery with photos/videos of the damage.